FREE WORLDWIDE SHIPPING FOR ORDERS OVER

FAQ

Where can I buy modest swimwear? Right here at Modest Mermaid, we ship worldwide so there is nowhere we can't get to for you. For your Australian designed modest swimwear, burkinis and tznuis swimwear check out our shop. 

What do you sell? We sell high quality full coverage swimwear with SPF50+. We have swim dresses that come in 3 different lengths- short, long and extra long, as well separates and accessories. For those who prefer more full coverage options we sell swim leggings and shorts. Our swim dresses can be purchased in type on product pages as dress only or as set as a dress and leggings or dress and shorts

Where are you located? We are located in Melbourne Australia but ship worldwide. If you are local and want to try on our swimwear we can arrange that if you contact us at hello@modestmerma.id or on 0438002270. 

How much do you charge for shipping? We ship for free worldwide for orders over $80 AUD.

Australian orders under $80 AUD are charged at a flat rate of $9.

International orders under $80 are charged at a flat rate of $15.

All parcels are sent with tracking through Australia Post. 

How long will my order take to get to me? All Orders are sent within 24 hrs with tracking, express post options available at a cost.

In Australia express post is $9 for orders over $80 and $12 for orders under $80.

International express post is $15 for orders over $80 and $25 for orders under $80.

You can choose these options under shipping at checkout. 

Do you do click and collect for Melbourne locals? If you are needing products urgently and don't have time for express post we can do click and collect options. Check out as normal and email us at hello@modestmerma.id to organise a pick up day and time. 

Australian delivery timeframes

The below days are quoted as business days (please note due to covid we are seeing some shipping delays): 

State Business days
Melbourne 2
Other states 2-4 can be up to 7
Express post $9

1-2

 Overseas delivery timeframes

The below days are quoted as business days: 

Country Business days
NZ 8-14
Singapore 5-10
USA/UK/Fiji/Greece/UAE/India 10-15
Saudi Arabia/Germany/Malaysia/Indonesia 15-20
Israel/China/Egypt 18-25
Express post International $19
NZ 5-8
Singapore 2-5
USA/UK/Malaysia/Egypt 7-13
Germany 8-18
Greece/Saudi Arabia 10-15
Israel/Indonesia 15-20

  **please note due to corona virus these timings are subject to change, for the most up to date timings please check Australia Post website www.australiapost.com.au

How do your sizes run?

Our sizes run close to your clothing size as per below guide. We do recommend if you are If you are in-between sizes go up a size. 
For specific product details these can be found on the product page under each particular product.
Size S M L XL 2XL 3XL 4XL
Clothing size (AUS/UK) 8 10 12 14 16 18 20
Clothing Size (USA) 4 6 8 12 14 16 18
Clothing Size (EU) 34 36 38 40 42 44 46
How do I make sure I order the right size?Besides our size chart which is under each styles product page, we also have a guide to finding your perfect modest swimwear that will appear as a pop up, add your email address and you will be emailed the guide. If it has already popped up just refresh your browser or empty your catches and it will pop up again. 
What do I wear under my swim dress and set?
Either a one piece or two piece bather can be worn under the swim dress and sets. We have also created the perfect crop set for you to wear seamlessly under your swimwear, check it out here the crop set can also be purchased as a bundle for a special price with your swim sets check it out under bundles 
 
Do you have a girls range?
All our sizes are based on womens clothing sizes however we have many girls from the age of 12-15 years buy our swimwear and often fit into a size small or medium. We do have a girls range in development though so make sure you have signed up to our newsletter to be the first to know when it launches. 
 
What are the benefits of modest swimwear? Our modest swimwear have a SPF50+ rating this is the highest level of protection available. Our material blocks harmful UV rays by up to 98% protecting your skin while you enjoy time on the beach with family and friends. Plus they are so gorgeous, fashionable and flattering obviously!
 

How do I look after my swimwear?Always rinse the swimwear our after use using cold water and line or air dry. The swimwear is machine washable with like colours however we recommend cold hand rinse is best. 

Do you accept returns and exchanges? We accept exchanges for size changes and returns on any faults with the item within 14 days of receipt of product, subject to the below conditions:

  • item is not washed or worn
  • tags are attached
  • proof of purchase is supplier

Australian customers- Modest Mermaid will pay the return shipping charge for full priced orders (not including sale items) and postage back to the customer with the exchanged product.

Overseas customers will need to pay return shipping charge back to Modest Mermaid and we will send the exchange product back to you free of charge.

To request a return or exchange use the Request Return tab at the footer of the website to initiate a request

How do I track my order? Orders are sent via Australia Post, once the order is placed you will be emailed the tracking number and can check the order status my inputting the tracking number here: https://auspost.com.au/mypost/track

What payment methods do you take? We accept them all: credit cards, paypal, afterpay and zippay

If I have a discount code where do I enter it? Lucky you! Discount codes can be added in the checkout page 

Who do I contact if I have any questions? Feel free to reach out to Emily via email at hello@modestmerma.id you can also use the chat function or contact us function on our website or on 0438002270.