FREE GLOBAL SHIPPING FOR ORDERS OVER EASY RETURN & EXCHANGE POLICY (MINUS OUTLET)
All orders are sent within 1-2 business days with tracking.
The shipping times are quoted as business days:
| State | Business days |
| Melbourne | 2-3 |
| Other states | 3-4 can be up to 7 |
| Express post |
1-3 |
| Country | Business days |
| NZ | 8-13 |
| Singapore | 5-10 |
| USA/UK/Fiji/Greece/UAE/India | 10-15 |
| Saudi Arabia/Germany/Malaysia/Indonesia | 15-20 |
| Israel/China/Egypt | 18-25 |
| Express post International | 3-8 |
| NZ | 5-8 |
| Singapore | 2-5 |
| USA/UK/Malaysia/Egypt | 7-13 |
| Germany | 8-18 |
| Greece/Saudi Arabia | 10-15 |
| Israel/Indonesia | 15-20 |
**please note shipping times can change, for the most up to date timings please check www.australiapost.com.au
Returns/Exchanges policy
Modest Mermaid accept exchanges for size changes and returns on items within 14 days of receipt of product, subject to the below conditions:
No returns on outlet items
Customers are responsible for paying for the return shipping postage to Modest Mermaid and we will send the exchanged product back to the customer free of charge.
To request a return or exchange use the Request Return tab at the footer of the website to initiate a request
Where can I purchase full coverage swimwear?
You can conveniently buy full coverage swimwear right here at Modest Mermaid. We offer worldwide shipping, ensuring that there is no location we can't reach you. Explore our shop to find Australian-designed swimwear, including bikini tops, one piece swimwear, bikini bottoms, swim sarongs, swim skirts, swim leggings, shorts, board shorts, swim dresses, and plus-size swimwear.
What products do you sell?
We proudly sell high-quality swimwear that provides full coverage and comes with SPF50+ protection. Our collection includes swim dresses in three different lengths: short, long, and extra long, swim tops, swim skirts with the option for inbuilt leggings or shorts, swim leggings, bikini tops, bikini bottoms, one piece swimwear, sarongs, swim turban, swim hijab as well as girls swimwear for girls 6-16 year olds.
For those desiring more coverage, we have swimming leggings, 3/4 swimming leggings, and swimming shorts that can be worn under our dresses or swimming tops. You can purchase swimming dresses and tops separately or as sets with various options like full-length black swimming leggings, 3/4 black swimming leggings, or black swimming shorts. Additionally, tops can be paired with swimming skirts or swimming leggings.
What material is used to make the swimwear?
Our swimwear is crafted from high-quality material composed of 80% nylon and 20% spandex. This fabric blend is durable, comfortable, quick-drying, and machine washable. To provide you with added sun protection, we apply an SPF50+ coating to block out 98% of the sun's harmful rays.
Where is your company located?
Modest Mermaid is based in Melbourne, Australia, we ship our products worldwide.
What are your shipping charges?
We offer free worldwide shipping for orders over $99 AUD. For Australian orders under $99 AUD, there is a flat rate shipping fee of $8.95, while international orders under $99 have a flat rate fee of $19.95. All packages are shipped with tracking through Australia Post.
How long will it take for my order to arrive?
We dispatch all orders with tracking within 1-2 business days. We also provide express post options for faster delivery, with express post fees as follows:
Australian delivery timeframes The below days are quoted as business days:
| State | Business days |
| Melbourne | 2 |
| Other states | 2-4 can be up to 7 |
| Express post |
1-2 |
Overseas delivery timeframes The below days are quoted as business days:
| Country | Business days |
| NZ | 8-14 |
| Singapore | 5-10 |
| USA/UK/Fiji/Greece/UAE/India | 10-15 |
| Saudi Arabia/Germany/Malaysia/Indonesia | 15-20 |
| Israel/China/Egypt | 18-25 |
| Express post International | 3-8 |
| NZ | 5-8 |
| Singapore | 2-5 |
| USA/UK/Malaysia/Egypt | 7-13 |
| Germany | 8-18 |
| Greece/Saudi Arabia | 10-15 |
| Israel/Indonesia | 15-20 |
How do your sizes run? Our sizes run close to your clothing size as per below guide. We do recommend if you are If you are in-between sizes go up a size. For specific product details these can be found on the product page under each particular product.
| Size | S | M | L | XL | 2XL | 3XL | 4XL |
| Clothing size (AUS/UK) | 8 | 10 | 12 | 14 | 16 | 18 | 20 |
| Clothing Size (USA) | 4 | 6 | 8 | 12 | 14 | 16 | 18 |
| Clothing Size (EU) | 34 | 36 | 38 | 40 | 42 | 44 |
46 |
How do I make sure I order the right size?
To ensure you order the right size, Modest Mermaid provides a size chart under each style's product page. Additionally, we offer a guide to finding your perfect modest swimwear, which will appear as a pop-up. By adding your email address, you will receive the guide via email. You can also contact us on the chat function or by emailing us on hello@modestmerma.idand we will be happy to help.
What do I wear under my swim dress and set?
When it comes to wearing something under your swim dress and set, Modest Mermaid suggests either a one-piece or two-piece bathing suit. We have also created a crop set specifically designed to be worn seamlessly under their swimwear. Alternatively, you can purchase the crop top or bottoms separately.
Does the swimwear have built in support?
Modest Mermaid swimwear does not have built-in bust support. We believe that different bust sizes require different levels of support, so we give customers the control to choose what works best for them. However, we do offer a crop set, crop top, and bottoms with some removable padding in the crop top for those who prefer an easy-to-wear option.
Do you have a girls range?
Modest Mermaid has girls' range called Modest Mermaid Unicorn, catering to girls aged 6-16 years. This provides age-appropriate fun, sun-smart options for young girls.
What are the benefits of full coverage swimwear?
The benefits of Modest Mermaid's swimwear include a SPF50+ rating, providing the highest level of sun protection. The material used in their swimwear blocks up to 98% of harmful UV rays, allowing you to enjoy your time at the beach while keeping your skin protected. Additionally, their swimwear is designed to be gorgeous, fashionable, super comfortable and flattering.
How do I look after my swimwear?
To care for your swimwear, it is recommended to always rinse it with cold water after use and let it air dry or line dry. The swimwear is machine washable with like colors, but a cold hand rinse is considered best.
Do you accept returns and exchanges?
Modest Mermaid accept exchanges for size changes and returns on any faults with the item within 14 days of receipt of product, subject to the below conditions:
Customers are responsible for paying for the return shipping postage to Modest Mermaid and we will send the exchanged product back to the customer free of charge.
To request a return or exchange use the Request Return tab at the footer of the website to initiate a request
How do I track my order?
Once you place an order with Modest Mermaid, they will send it via Australia Post. You will receive an email with the tracking number, and you can track the order status by entering the tracking number on the Australia Post website (https://auspost.com.au/mypost/track).
What payment methods do you take?
Modest Mermaid accepts various payment methods, including credit cards, PayPal, Afterpay, and ZipPay, providing flexibility for customers
If I have a discount code where do I enter it?
If you have a discount code, you can enter it in the checkout page. However, please note that promo codes cannot be used in conjunction with other offers, such as the crop set bundle upgrade.
Do you use sustainable tissue paper in your orders?
Modest Mermaid uses sustainable tissue paper in their orders. We have partnered with Noissue to plant thousands of trees per year through customer purchases, contributing to environmental sustainability.
Who do I contact if I have any questions?
If you have any questions, you can contact Emily via email athello@modestmerma.id. You can also use the chat function or contact us function on their website.
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